Privacy Policy
How we handle website enquiries and contact information, and how to request access, corrections or deletion.
1. Scope and responsible company
This policy covers the website operated by Shandong Lixing Advanced Material Co., Ltd. (“Lixing”, “we” or “us”) and product enquiries, document requests and purchasing enquiries made through it. The information needed depends on the features you use. This policy does not replace a separate confidentiality agreement, purchase contract or other written arrangement.
2. Information you provide
Our enquiry form requires your name, business email and enquiry details, together with acknowledgement of this policy. Company name and product interest are optional. You may include grade, application, quantity, packaging and destination requirements. We also process information you provide by phone or email. Do not send identity documents, financial account details, health information or unauthorised third-party personal data through the public form. Agree a suitable channel before sharing confidential formulations or technical files.
3. Access and referral information
The form also submits the page language, source page and associated product to identify the enquiry context. Hosting, security and form services may record IP addresses, request times and browser or device information to deliver pages, troubleshoot problems and detect abuse. The current website does not integrate advertising tracking scripts. Any future tracking that requires consent should be accompanied by appropriate information and choices before activation.
4. Purposes and grounds for processing
We use enquiry details to contact you, clarify technical and commercial requirements, provide documents or quotations and pursue purchasing discussions you request. Necessary technical records support site operation, security and troubleshooting. The applicable ground depends on the circumstances, including consent, steps you request before a contract or performance of a contract, and other grounds available under applicable law. Acknowledging an enquiry notice does not constitute consent to unrelated marketing.
5. Recipients, providers and international processing
Information may be processed by staff handling your request and necessary providers of website, form and communication services. The website form uses Netlify Forms, which processes submissions made through that feature. Provider infrastructure may be outside your country or region. Where a specific transfer requires additional notice, consent or other safeguards, those requirements must be addressed before that processing; this policy and the form checkbox do not replace them. Any disclosure required by law should be limited to the relevant requirement.
6. Retention and security
Enquiry and correspondence records should be kept only for as long as needed to respond, manage a business relationship or meet applicable legal obligations. The period depends on whether an enquiry becomes a transaction, contract performance and dispute-related requirements. When the purpose ends and no other lawful retention ground remains, information should be deleted or anonymised. We apply reasonable access and security measures appropriate to the processing, but no internet transmission or storage method is completely secure. Avoid sending unnecessary sensitive information.
7. Your rights and requests
You may contact us to request access, a copy, correction, completion or deletion of your information, or an explanation of processing. Where applicable, you may withdraw consent, restrict processing or object to it. Include the email used, an approximate enquiry date and the action requested. We may verify necessary identity details to protect your information. Withdrawal does not affect earlier lawful processing; legal retention duties may prevent immediate deletion. If a request cannot be met, the reason and available next steps should be explained. You may also contact the competent data protection authority where applicable.
8. Children and external websites
The site is intended for business purchasing, technical and commercial contacts, rather than children. Contact us if a child has submitted personal data without necessary authorisation. External websites linked here are operated by their respective providers and follow their own privacy policies. Review those policies before supplying information or downloading material.
9. Changes and contact
We will update this policy when site features or processing arrangements change. Material changes to purposes, information categories or rights procedures require further notice and, where applicable, renewed consent. For questions or privacy requests, contact Shandong Lixing Advanced Material Co., Ltd., Huang Ting Road, Tancheng County, Linyi City, Shandong Province, China. You can also use the business email below and identify your message as a “Privacy request”.